Personalization: Brass personalized plate will ship separately from item and simply attaches to existing plate. Please allow 7 days for plate to arrive. For details see: Silverware Chest Engraving Silverware Chest Video  Shopping Cart Return Policy: You have 21 days from delivery to return item if not 100% satisfied. Availability: Orders Usually ship in 1-2 business days. 83% of orders ship in 24 hours. Shipping: Orders Ship UPS. 3 Day deliver available  Shipping charge obtainable by entering first page at checkout. No P.O. Box, APO or International Orders. Tracking: UPS tracking number will be sent by email within 72 hours. Live Chat: with one of our online sales representatives. Click image to start instant messaging. If unavailable you will be able to email your question or concern. Customer Service: 1-800-642-2126 Secure online shopping and delicery with the support of: Authorized Dealer: silverware cases | Reed and Barton flatware | sterling silver flatware sets | stainless steel flatware sets Copyright 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008 SilverwareChest.com Warehouse direct Flatware Box Cabinet Holder Caddy Chests Storage Boxes Silverware Chest.