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Silverware Chest Customer ServiceSilverware Chest Customer Service is available 10am-4pm MST.Email allows us to transfer information to the right department for faster service. Please email your request. Allow 12 hours for a response back (closed on weekends). Shipping: We offer two types of shipping with UPS. Ground and UPS 3 Day Select. Shipping and handling charges are determined by the merchandise weight and location from the location(s) of the warehouse to your address. Most items ship within 1-2 business days then allow the shipping time of your choice. Tracking: Please allow up to 3 business days for your tracking number to arrive by email. They are automatically generated and forwarded from the warehouse to the email address you provided in the order form. Please use the tracking # that has been sent via email to determine when your package will arrive or the status of your order when shipped. If you still have a question or concern contact: Tracking@Silverwarechest.com Please do not contact the sales department for a tracking number. The sales department can not access the warehouse tracking system. Exchange Damaged Item: Simply repack and tape the item back in its original packaging, and notifiy us at once so we can assist you in a replacement. You must notify us within 3-5 business days upon receiving any damaged or defective item. If we are not contacted within this time, we can not guarantee a replacement or credit due to warehouse policy. After notifying us, we will contact the warehouse to send you a UPS Return Label. You will just affix that label over the existing label and drop it off at any UPS Store or you can give it to any UPS Driver and it will go back to the warehouse. Upon arrival at the warehouse, a new item will ship. Please allow 7-10 business days for this process to cycle and your new item to arrive. The sooner you can send back the defective item with the label (arrives via USPS Mail in an envelope) the faster we can get your chest replacement to you. Your credit card will not be charged for the replacement at anytime, but ONLY if the defective item is NOT returned back to the warehouse after 30 days. Typically, that is why you are to send the defective item back before the warehosue sends the replacement, in effort to avoid any confusion or challenges. Returns: Satisfaction Guaranteed - You have 21 days from delivery to return your purchase for any reason if you are not 100% satisfied. FULL REFUND(excludes any shipping costs) 15% restocking fee may apply if item returned arrives in poor packaging condition. No refunds after 21 days. Returns@Silverwarechest.com Customer Service: 1-800-642-2126 fax: 702-920-8624 Absaroka Internet Group PO Box 988 Emigrant, MT 59027 info@silverwarechest.com |